Suppression File Howto

TrueDeceased was created to aid you in preserving your relationships and protecting your brand.

Our deceased suppression file service helps you to determine if there are recently deceased members of a household on your file before you perform outreach.

A "deceased match" occurs when we identify one of your records on one of multiple deceased data sources including: consumer opt-in, Social Security Administration, and other public web sources. Matches often mean that you've been trying to communicate with deceased individuals, which can damage your brand and relationships.

It's important to suppress these matches from your data so you can achieve three crucial goals:

  1. Modify your outreach to honor your late donors
  2. Preserve your brand and relationships with surviving family members
  3. Share gratitude and condolences

While it’s always true that our donors have busy, full lives, it’s especially important to be mindful of this in the weeks and months following someone’s passing. This data gives fundraisers an opportunity to be sensitive, intentional, and proactive.

Learn what industry experts have to say on The AgitatorAvoid the Cringe Inducing Moment of Calling a Deceased Donor

Watch the video below or continue reading for a step by step guide to processing your first suppression file.

Uploading Your Files

Users can upload  files right from our homepage. Upload your file one of three ways: Paste, Drag/Drop, and Browse.

Paste, drag and drop, or browse to upload a file
Paste, drag and drop, or browse to upload a file
  1. Paste: User should 1) open their file; 2) copy all rows including the header; 3) and paste into the Upload Box. User should paste near the Copy/Paste icon.
  2. Drag/Drop: User should 1) access their file and drag into the Upload Box. User should drag the file to the Drag Icon in the Upload box to have a successful file upload.
  3. Browse Files: User should click the Browse Icon. Their File Explorer should open and allow the user to select the file they want to upload.

Please note: Files should be selected from the original file source. Using a file from your recent files or frequent folders will not upload properly.

When a file has uploaded successfully, the continue Button will turn green. You can preview your data in a preview below this upload box, then click the green continue button to map your fields.

deceased continue
Review your data in the Preview, then click "Continue" above to map your fields.

Mapping Fields

After clicking Continue, you’ll have to map your fields to our system fields. The app will try to automatically map your fields, but you should make sure to review them for duplicate mappings or missing fields.

Field mapping page
Field mapping page

To add Pass-Through fields during mapping, just map the field you want to retain to our Pass-Through field. If you don’t see it as an option, just click the toggle fields button to change your view.

If you receive an error, make sure you read the error and update your mapping to avoid the error again. You can read about the errors you may encounter here.

When you are done mapping, click the Save Field Mapping button located at the top left of the page.

Process Your File

Once you have uploaded and mapped your fields to our system fields, you are ready to process your file! To start processing, simply click the Process File button at the top of the page.

When your file is done processing, you will receive a notification at the top of the File Display page. You will also receive an email notifying you that your file processing is complete, so there is no need to stay on the page during processing.

Completed File

When your file is complete, make sure you check out your TrueDeceased Report. This will give you details as to what changes were made during processing, and it will also give you details about the deceased data appended to your file. If you decide you would like to purchase, buy some credits and then export and download your file.

You can review our complete TrueDeceased input file guide here and our output file guide here.

Give us a try...

Upload, Paste, or Drag & Drop your data file today for our deceased suppression services and receive your complimentary TrueDeceased Report - no credit card required.

For fully automated hands-off data updates try TrueGivers' CRM Data Hygiene and Enhancement Services.

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