Getting Started

TrueDeceased was created to save you time and money by reducing the overhead and costs associated with deceased suppressions. Watch the video below or continue reading for a step by step guide to processing your first file.


Check out our video here: Getting Started Video


Registration is accessible two different ways.

1) Navigate to and click the Get Started button. This button redirects the you to the registration page.
2) Navigate to

*** We encourage all users to explore our FAQs, which have a plethora of information on the decease suppression process and getting started with TrueDeceased.

New users must fill out a short Registration Form to access TrueDeceased. This form requires users to enter their First and Last Name, Email Address, a user-created Password, Organization Name, and Organization Website. These fields are used to create your account, and verify that you represent a verified organization.

TrueDeceased registration form

Log In

Once registered, users have full access to, and can use their email address (username) and password to sign in again.

truedeceased login

Processing a File

Process times vary depending on file size, but the average file completes the process within 24 hours of successfully submitting your file.

TrueDeceased is 100% automated, and we'll email you when your file is done!


To start the process, users must include certain fields and have the correct file type. To upload a file, TrueDeceased requires the following fields:

  • First Name
  • Last Name
  • Input ID

Additionally, you must provide at least one of the following data points so that TrueDeceased can match your records to the data source:

  • Address data (Address 1, City, State or Postal Code)
  • Email address
  • Phone number

We encourage users to include as much address related information on their upload file as possible, including: Address 2 and Postal Code.

Before a user can upload a file, they should ensure that their file is either a Comma-Separated Values (CSV) file, a Tab Delimited file (TXT), or an Excel file in the XLS or XLXS format.

A Comma-Separated Value (CSV) File is a simple file format used to store tabular data, such as a spreadsheet or database. A CSV file, as its name states, is created by adding commas to separate the data (review a sample here). CSV files can be created in Excel by saving the table and changing the 'Save as Type' to CSV (Comma Delimited).

A Tab Delimited File (TXT) is, also, a simple text format for storing data in a tabular structure, such as a spreadsheet or database (review a sample here). This type of file is created by adding tabs between data fields. Tab Delimited files can be created in Excel by saving the table and changing the 'Save as Type' to Text (tab delimited).


Users can upload a file right from our homepage. On the homepage, users will see an Upload Data section. This section allows users to upload their file three different ways: Paste, Drag/Drop, and Browse.

  • To Paste: User should 1) open their file; 2) copy all rows including the header; 3) and paste into the Upload Box. User should paste near the Copy/Paste icon. In the picture below, you'll see the text cursor on the Paste icon.
  • Drag/Drop: User should access their file and drag into the Upload Box. User should drag the Drag icon in the Upload box to have successful file upload.
  • Browse Files: User should click the Browse Icon. Their File Explorer should open and allow the user to select the file they want to upload.

Please note: All files should be selected from their original file source. A file selected from Recent Files of Frequent Folders will not upload.

Upload area
Users can upload data to TrueDeceased via three methods: Copy & Paste, Drag & Drop, and Browse.

When a file has uploaded successfully the Upload Box will have a green border and the Continue Button will turn green. See below: Upload area green continue

To continue processing your successfully uploaded file, click the green Continue Button.

If there is an issue with upload, please contact for help.

Map Fields

To process your file correctly, TrueDeceased requires users to map their input fields to our system fields. This allows us to read your file correctly and process it.

TrueDeceased has an auto-map feature. Once you upload your file, if the system recognizes some of your field names, it will automatically be mapped. Users should review mapped fields to confirm their mapping selections. Users can simply click the drop down, and select the system field that matches their input field. This is helpful when all or some of your fields are not automatically mapped.

The following system fields must have an input field mapped to it:

First Name
Last Name
Address 1
City and State (or Postal Code)
Input ID
Email Address
Phone Number

Save Field Mapping

Once these fields are successfully mapped, users should select the Save Field Mapping button located at the top of the page. Users will then be able to review the fields they have mapped once more. If needed, users can click Edit, and update the File Name. Or if there was a mistake with the file, they can delete the file.

Process Your File

Now, the user can process their file through TrueDeceased! Click Process located at the top of the page to being your decease suppression process. The status of your file is listed on the File Display page and will have a rotating icon until the file is complete.

Users can navigate away from this page during processing. Once complete, an email will be sent notifying users that their file is done. Then, they can click the link in the email to or go directly into the app to access their file. If the page is still open, the user should see a prompt notifying them that their file is complete.

TrueDeceased Report

When your file finishes processing, we generate your complimentary TrueDeceased Report (check out a sample here). We encourage you to review your TrueDeceased Report, which tells you some high level details like number of records processed and the number of decease suppressions identified.

Export and Download

To download a file for the first time, users must have an account balance greater than or equal to the number of credits required to download your file. (See the Credits section below for more details). Each initial download costs 500 credits.

When ready to download, users can click the 'Export' button located at the top of the screen. After clicking the Export button, users will be taken to the export page.

Afterwards, click the Download button. Users will be asked to confirm that they want to download the file.  After confirming the Download request, users will be notified of how many credits they will use. Another prompt will ask users to confirm that they understand that downloading the file will deduct credits from their account balance.

The file will now download to the browser as a CSV file in a ZIP file folder. We recommend users save the downloaded file directly to their computer.

Users can re-download a file at any time for FREE. Here at TrueDeceased, we believe that once you pay for something it is yours.


TrueDeceased uses a credit system to purchase downloads. In this system, users can download using 500 credits per file.

Purchasing credits is quick and easy. Users can add credits whenever they want and will only be prompted to purchase a credit after they attempt to download a file that they don't have enough credits to download.

TrueDeceased gives users the option to buy 1,000 credits for $100. This allows users to process their database twice a year, which TrueDeceased recommends for maximum coverage.

To purchase credits, click the credit counter button:

Credit counter

This button will open a payment form. This payment form is powered by Stripe. Stripe uses best-in-class security tools and practices to maintain a high level of security and is a PCI Service Provider Level 1. These credits do not expire. Once purchased, users will receive a receipt via email and can use their credits immediately.